You'll love it or your money back

Always wanted to buy a Zerode but just nervous about doing it without a test ride?

If you live in the EU, we offer a 14 day trial period. Scroll down to read the conditions.

Connect, test and ride together

Check out our Zerode World map below to find a test opportunity in your region. Found a Zerode owner near you? Just drop an email at europe@zerodebikes.com and we will get you in contact.

Connecting riders and building a supportive community is important to us at Zerode. Helping people interested in trying a Zerode for the first time is a big part of it. Where ever you are located, we’ll make it our mission to connect you with a Zerode owner and share the better riding experience with you.

Zerode owners are a passionate bunch. Once you’ve noticed what low unsprung mass does to your riding and you have freed yourself from the fragile confines of the derallieur, you’ll want to shout about it from the rooftops. If you are a Zerode owner and are happy to put your name on the map, please drop an email at europe@zerodebikes.com and provide us with your name, the town/city you live in and bike size + model. We don't publish any address information, the pins use general locations only. All inquiries are managed via us.

Always wanted to buy a Zerode but just nervous about doing it without a test ride? We know the feeling and have dealt with many riders who feel the same but we absolutely stand behind our bikes and know just how well they ride. Over the years we have seen riders all across the EU buy our bikes without ever testing one and they have all absolutely loved them. That's why we decided to offer a 14 day "you'll love it or your money back" guarantee. The following conditions apply:

This policy is intended to give customers, who are seriously considering buying a Zerode, the opportunity to test the bike. The intention is to perform this test in a modest way, for example by doing a ride on your local trails. You are not supposed to make extensive use of the bike, such as in a multi-day trip.

The policy applies to consumers within the EU only.

If you decide to return the bike, you must report this within 14 calendar days of receiving your bike by sending an email to europe@zerodebikes.com. We will supply you a return shipping label.

The return costs of € 69.90 are for the customer's account and will be deducted from the refund of your purchase price.

Light traces of use, such as dirt, dust and used tires, are accepted. However, any damage to the bike, in whatever form, is at customer's risk. Upon receipt of the returned bike, we will perform a check and can deduct any costs for damage incurred from the refund of your purchase price.

The bike must be cleaned before returning.

The bike should be packed just as well as you received it from us. If the original packaging is still in order, you can reuse it. If not, you must provide proper packaging of the same size and quality. Damage caused during return transport is at your risk as a sender, as well as any additional costs due to the use of oversized packaging.